Alltel Pty Ltd (www.alltel.com.au), a leading provider of telecommunications solutions to Australian businesses, today announced that they have achieved TCP code compliance.
The TCP (Telecommunications Consumer Protections) Code was created by the Australian telecommunications industry in consultation with regulators, consumer groups and other stakeholders. It contains a set of rules that aim to ensure the protection of consumer rights and to promote good customer service and fair outcomes for customers.
“Alltel is now one of the very few telcos authorised to carry the CommCom logo on our web site,” said Trent Brinsley, Alltel’s General Manager. “This says to our customers that they are dealing with a compliant and transparent telco.”
You’ve heard the phrase “Fake it until you make it?” It’s doubly true for growing small businesses.
Any PR or marketing expert will tell you that projecting a more professional business image is the first step towards greater success.
For example, think of the first time a potential customer contacts you as less sales pitch and more interview.
Seasoned recruiters know that an interviewee’s success in landing a job is often determined within the first 30 seconds of their interview.
Like it or not, a firm handshake, strong eye contact and a confident manner have a huge impact on whether a potential candidate becomes a trusted employee.
In October last year, we announced Alltel’s new customer portal, My.Alltel, which provides you with a single point of access to all information about your account.
But we didn’t stop there. Over the last few months we’ve listened to your feedback, and have added some new features plus “tweaked” some of the existing ones to make your portal even better.
Go to https://my.alltel.com.au and we’ll take you through some of the things you can do with your new portal.
With the Easter holidays almost here, it’s time to make sure your business phone services are ready for the holiday period.
This Alltel Service Update tells you how (and when) to make changes to your services if required, and how to contact Alltel during the holiday break.
Many of us think of medium to larger sized businesses when we think of Hosted PBX phone systems—busy offices with lots of people and lots of phones. But the truth is that these systems provide a LOT more than just multiple telephones and extensions.
A Hosted PBX phone system provides a long list of benefits, most of which are ideal for sole traders and small business. They can help you to build your business and make life a little easier along the way.
And for around the same monthly price as you’re probably paying for a single business landline service, you get much, much, much more!
With advances in technology and high-speed Internet becoming widely available, many businesses are moving to Hosted PBX Phone Systems. These are affordable for businesses of all sizes, and provide many advanced features that were only available in expensive, high-end systems until just a few years ago.
It’s interesting to look at how far PBX systems have come in a relatively short time!
A business’s incoming calls used to be connected manually by an operator using cords and a switchboard.
Then in the 1960s, the Private Automatic Branch eXchange (PABX) was introduced. This allowed employees to make calls to one another within the building or connect to an outside line without having to go through a receptionist. It also helped to reduce costs, with external phone lines no longer necessary to call someone in the same building!
When your business relies on being available to customers after hours, it’s hard to take time out for the important things in life—like dinner with friends or family, or just recuperating after a busy day’s work.
For tradies, medical professionals, mortgage brokers and real estate agents running a small business, that ringing phone is something you can rarely ignore—it represents concrete leads that are important to your business’ bottom line.
Letting your phone go to voicemail is not an option. According to research by Fortune in 2006, 80% of callers who get your voicemail will hang up without leaving a message. And that means they’re probably calling your competitors.
But being on call 24/7 can wreak havoc on your productivity—to run your business successfully you also need down time to regroup, have a life or focus on getting actual work done.
I’m going to let you in on the one foolproof secret to maintain your sanity while getting more leads and happier repeat customers!
It’s simple. Invest in a professional after hours answering service today.
Your friends and colleagues keep telling you how great 1300 Numbers are, and all of your research backs up everything they’ve said.
You’re convinced! You’ve decided that your business NEEDS a 1300 Number.
So what do you do now?
The first step is to decide which type of 1300 Number you should get. Broadly speaking, there are two types available:
- Smartnumbers® are numbers that spell words or contain patterns that make them easy to remember. You get these numbers through Australian government auctions.
- Normal issue numbers are the rest of the 1300 Numbers out there that aren’t considered as “smart” as their cousins. You get these numbers through telecommunications providers who specialise in business services.
With today’s modern phone technology, there are a lot of things we take for granted.
If you can’t answer a phone call, you can let it go through to a voicemail service. You can even forward your unanswered calls through to a Phone Answering Service, where a professional operator answers calls in your business name and takes a message for you.
Around 75% of callers hang up without leaving a message if their calls are answered by a machine, so Live Answering provides great benefits to businesses (helping them to keep customers happy and capture more sales leads). That has made Live Answering an essential service for many Australian businesses!
In this blog post, we have a look back at what Live Answering was like before the digital age.
VoIP, or Voice over Internet Protocol, describes the technology by which phone calls can be made and received over your broadband Internet connection rather than over traditional telephone lines.
This provides a number of business benefits, with two key ones being
- Savings: low installation costs, low monthly line rental and low call rates both across Australia and overseas
- Flexibility: scalable service (increase/decrease lines as required) with the ability to use phones anywhere you have a high-speed Internet connection
Alltel offers three different VoIP services—each one designed to meet a specific business need:
- Business VoIP
- Hosted Phone System (Hosted PBX)
- SIP Trunking
1800/1300 NUMBER SPECIALISTS
10 Reasons Why Hosted PBX Phone Systems are Ideal for Sole Traders
Many of us think of medium to larger sized businesses when we think of Hosted PBX phone systems—busy offices with lots of people and lots of phones. But the truth [...]
How to Get 79% More Business with an After Hours Answering Service
When your business relies on being available to customers after hours, it’s hard to take time out for the important things in life—like dinner with friends or family, or just [...]
- Alltel Becomes One of the First TCP-Compliant Australian Telcos
- Are You a Growing Small Business Looking for a Virtual Office?
- The My.Alltel Portal Just Got Even Better!
- Easter Service Update 2013: Making Changes and Contacting Alltel
- 10 Reasons Why Hosted PBX Phone Systems are Ideal for Sole Traders