When starting a new business, it’s common to create a set of goals as part of your business strategy. These goals help to keep you focussed, direct your actions, give you something to aim for, and measure your business success.
It’s not enough just to write these goals down though—you need to review them regularly to keep things on track.
With the holidays over and things starting to pick up for the new year, this is the ideal time to review your goals and think about what steps need to be taken to ensure your business success in 2012.
The NBN (National Broadband Network) is coming!
Let’s ignore the politics and instead focus on what this is going to mean to your business:
- Our ageing copper phone line network is being replaced with high-speed fibre.
- All phone services will be moved over to the fibre (broadband) network as it is rolled out. Many business phone systems will need to be replaced or modified.
- The NBN network will provide strong, reliable VoIP call quality that will be as good as (or better than) our current copper (PSTN) phone network.
- Business VoIP (carried over today’s business-grade broadband, and soon the NBN’s fibre network) provides features and functionality that are currently out of reach for many small and medium businesses.
- Advancements in high-speed Internet and VoIP mean new opportunities for your business to reduce communication costs while improving the way you communicate with your market.
Embrace the change now and get the jump on your competitors!
One thing that often sets successful businesses apart from their competitors is the ability to build and maintain good relationships with their customers. Customers who feel “connected” to a business are more likely to be repeat customers and to recommend the business to their friends and colleagues.
The things each business needs to do to build and maintain customer relationships will vary depending on their size and industry segment. There’s one thing that can help businesses of all types and sizes to communicate with their customers though, and that’s a 1800 number.
One of the benefits of 1300 numbers (and 1800 numbers) is that you can use a single phone number for your business Australia-wide, which is great for branding and advertising.
Sophisticated routing options mean that the 1300/1800 network can determine where your callers are located, and automatically forward their calls to your nearest office (no matter how many offices you have).
These routing options provide a great level of flexibility, allowing you to specify a single number per state, right down to routing calls based on the caller’s local Telstra exchange.
Alltel Pty. Ltd. (www.alltel.com.au), a leading provider of telecommunications solutions to Australian businesses, became the first telco to introduce UNLIMITED FREE talk-time for local, landline-to-landline calls as part of their 1300 number plans.
Most 1300 number providers and carriers provide between zero and 20 free minutes per call for local, landline-to-landline calls (that is, a call from a local landline that the business answers on a landline). Alltel has become the industry leader by extending this to UNLIMITED free talk-time in their range of 1300 number plans to provide customers with more options to meet their needs.
1800/1300 NUMBER SPECIALISTS
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