What is a Smartnumber and Does My Business Need One?

Smartnumbers® are highly memorable phone numbers that are considered to be “the best” 1800, 13 and 1300 numbers available.

A smartnumber can be a valuable marketing tool if it is a highly patterned number, for example 1300 50 10 50.

When smartnumbers can be translated into words, such as 1300 ALLTEL, they are also known as phone words or alpha numbers. A caller dials an alpha number by pressing the corresponding letters on a telephone keypad. Alpha numbers can be easier for callers to remember, especially when they can be linked to an organisation’s name or function, for example 1300 PIZZAS.

These numbers are very easy to remember, which makes the ideal for marketing campaigns. They also provide all of the benefits and flexibility associated with regular 1800, 13 and 1300 numbers.

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How Google Rich Snippets Help to Sell Your Products and Services

If you’ve done a Google search lately, you’ve likely noticed that some results include more information than others. Search results can now include things like user reviews and star ratings, product descriptions, photos, pricing and availability.

This additional information helps to make the search results stand out from the crowd, with the expectation that they will entice more users to click through.

The good news is that you can display these details in your own search results by adding some Google “Rich Snippets” code to your web site.

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Live Answering Solutions for the Whole Team

The telephone is an essential communications tool for businesses: especially for small and growing businesses. It’s often the primary method your customers use for keeping in touch with you, so it’s important to ensure that you receive every call.

Many small businesses use a Live Answering Service to help with incoming calls. With Live Answering, an Australian-based operator answers calls when you’re not available, and immediately forwards messages to you via SMS, email and web-based portal. This ensures that your customers’ calls are always answered quickly in a professional and friendly manner, and that you never miss an important message.

A basic live answering service, where all messages are forwarded to a single email address and SMS number, is ideally suited to a sole trader. As your business grows, you’ll want to expand to a live answering service that is able to support multiple people and departments (who may be in different physical locations).

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It’s Official! You Get Great Customer Service from Alltel

We’re excited to announce that Alltel is a finalist in the Best Customer Service Results category in the 2012 Business Excellence Awards. These awards, which “honour the achievements and accomplishments in industries and categories from around the world,” will be presented in Queensland on February 17-18.

Many telecommunications providers have a reputation for poor customer service. At Alltel, we’re dedicated to changing this perception, and we feel that being named as a finalist for Best Customer Service Results is a great step forward!

Alltel welcomes ALL feedback, especially negative feedback because it gives us an opportunity to understand areas for improvement and demonstrates our ability to develop the business around the needs of our customers.

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